Know the experience of each customer across different Access types, Geographies, Content, Devices and many more services.
Real time assessment of customer complaint. Validate the customer complaint and speak with the actual data . It increases fast time resolution , reduces repeat calls and enhances customer confidence
Be one step ahead and know in advance the subscribers which have the highest probability of lodging a complaint and under what category of complaint.
Identify Subscribers most likely to churn through advanced Machine Learning based algorithms. Uses Intelligence from Platform derived churn pointers along with other traditional data sources as input.